Terms & Conditions

In these Terms, the following words and phrases carry the meanings set out below unless the context expressly requires otherwise:

To open and maintain an account on amel24, you must satisfy all of the following eligibility criteria at all times:

• You must be at least 21 years of age. amel24 strictly enforces a 21+ policy in line with responsible gaming best practice for the Indonesian market. Individuals under 21 are absolutely prohibited from registering or using the Platform in any capacity.
• You must be a natural person (not a corporation, trust, or other legal entity acting on behalf of third parties).
• You must not be a current or former employee, contractor, or immediate family member of any current or former employee of amel24 or any of its affiliated entities, software providers, or payment processors, unless prior written consent has been obtained from amel24 management.
• You must not reside in, or access the Platform from, any jurisdiction in which online gambling is expressly prohibited at the individual user level by applicable law, other than Indonesia. Residents of Indonesia acknowledge that applicable national regulations may restrict access to online gambling and accept sole legal responsibility for their choice to use the Platform.
• You must be acting on your own behalf and using your own personal funds — not on behalf of, or with funds belonging to, any third party.
• You must not be subject to a self-exclusion order or equivalent player protection measure imposed by amel24 or any other gaming operator.

When registering an account on amel24, you agree to the following:

• One account per person: Each individual may hold only one registered account. Operating multiple accounts, whether under the same or different personal details, is a material breach of these Terms and will result in account suspension and balance forfeiture.
• Accurate information: You must provide complete, truthful, and current personal information at registration, including your full legal name as it appears on your national identity card (KTP), date of birth, valid Indonesian mobile phone number, and email address.
• Account security: You are solely responsible for the security and confidentiality of your username, password, and any two-factor authentication credentials associated with your account. amel24 will not be liable for any unauthorized access resulting from your failure to maintain adequate security over your login credentials.
• Notification of changes: You must promptly update your account information if any registered detail changes. Failure to maintain accurate account information may result in delays in payment processing or account suspension pending re-verification.
• Non-transferability: Your account is personal to you and may not be transferred, sold, or assigned to any other person under any circumstances.

amel24 reserves the right to refuse any registration application at its sole discretion without obligation to provide a reason.

amel24 is required to verify the identity of all Members prior to processing withdrawal requests, and may request KYC documentation at any time during the account lifecycle. The following documents may be required:

• Proof of Identity: A clear color copy or photograph of your Indonesian National Identity Card (KTP) or a valid Indonesian passport showing your full legal name and date of birth.
• Proof of Address: A utility bill, bank statement, or government-issued document dated within the last three months confirming your residential address in Indonesia.
• Proof of Payment Method: A screenshot or photograph of the bank account or e-wallet used for deposits, showing the account holder's name matching the registered amel24 account.
• Source of Funds: For high-volume accounts, amel24 may request documentation evidencing the legitimate source of funds used for gambling activity (e.g., payslips, tax returns, or business income statements).

All KYC data is processed and stored in strict accordance with our Privacy Policy. Documents are used solely for identity verification purposes and are not shared with third parties except where required by applicable law or regulatory obligation.

All deposits made to your amel24 account must originate from a payment method registered in your own name. Third-party deposits are strictly prohibited and will result in account suspension pending investigation.

• Minimum deposit: Rp 50.000 per transaction across all payment methods.
• Supported methods: BCA, BRI, BNI, Mandiri (bank transfer via BI-FAST or virtual account); OVO, DANA, GoPay, ShopeePay, and LinkAja (e-wallet transfer).
• Processing time: Bank transfer deposits are typically credited within 1–5 minutes during banking hours (07:00–22:00 WIB). E-wallet deposits are credited instantly in most cases. amel24 is not liable for delays caused by third-party banking systems or scheduled bank maintenance windows.
• Currency: All deposits are accepted in Indonesian Rupiah (IDR) only. amel24 does not accept deposits in any foreign currency.
• Deposit limits: Default daily deposit limits apply to all accounts. Members may request a reduction in their deposit limit at any time via the Responsible Gaming tools in their account settings. Increases to deposit limits are subject to a 24-hour cooling-off period before taking effect.

Members may request withdrawal of their Real Money Balance at any time, subject to the following conditions:

• Minimum withdrawal: Rp 100.000 per transaction.
• KYC completion: A fully verified KYC status is required before any withdrawal is processed. Withdrawals submitted by unverified accounts will be placed on hold until verification is complete.
• Matched payment method: Withdrawals must be made to a bank account or e-wallet registered in the same name as the amel24 account. Withdrawals to third-party accounts are not permitted under any circumstances.
• Processing times: amel24 aims to process approved withdrawal requests within 5 minutes via BI-FAST during operational banking hours (06:00–22:00 WIB). Requests submitted outside these hours will be queued and processed at the start of the next available processing window. Times may vary for BRI, BNI, and Mandiri depending on the receiving bank's settlement schedule.
• Wagering completion: Any active Bonus Funds wagering requirement must be satisfied before the associated Real Money Balance becomes eligible for withdrawal. Attempting to withdraw with an incomplete turnover requirement will forfeit any associated Bonus Funds.
• Right to request documentation: amel24 reserves the right to request additional documentation before processing any withdrawal, including but not limited to KYC updates, proof of payment method, or source-of-funds evidence for large withdrawal amounts.

amel24 will not charge withdrawal fees on standard transactions. However, your receiving bank or e-wallet provider may apply their own transaction fees, for which amel24 bears no responsibility.

amel24 offers a range of promotional bonuses including welcome bonuses, reload bonuses, cashback offers, free spins, and referral rewards. All bonuses are subject to the following general terms, as well as any specific conditions stated in the individual promotion's terms:

• Bonuses are credited to a separate Bonus Funds balance and are used after Real Money Balance is exhausted on a qualifying wager, unless specified otherwise.
• Only one welcome bonus per household, IP address, device, or payment method is permitted.
• amel24 reserves the right to void any bonus and associated winnings where there is evidence of bonus abuse, including but not limited to: wagering on low-variance outcomes to satisfy turnover requirements, using multiple accounts to claim the same promotion, or providing false registration information.
• Certain games — including progressive jackpot slots and selected live casino titles — may contribute at a reduced rate (typically 10%–20%) toward wagering requirements. The full game contribution schedule is available in the Promotions section of the Platform.
• Promotional offers are subject to change or withdrawal by amel24 at any time without prior notice.

All bets placed on the amel24 Platform are subject to the following general betting rules, in addition to any sport-specific or game-specific rules published within the relevant product section:

• Bet acceptance: A bet is only confirmed once it has been accepted by the amel24 system and a confirmation reference number has been issued. Bets displayed as "pending" or subject to system error are not valid until confirmed.
• Odds changes: For pre-match sportsbook bets, odds are confirmed at the time of bet placement. amel24 reserves the right to void bets placed at manifestly incorrect ("palpably wrong") odds. In such cases, the stake will be returned in full.
• In-play betting: Live in-play odds are updated in real time. A brief processing delay may occur between odds display and bet confirmation. amel24 will not be liable for bets placed during a delay period if the resulting odds differ materially from those displayed at the time of placement.
• Mix parlay rules: Mix parlay (multi-leg accumulator) bets require all selections to win for the bet to pay out, unless a specific insurance or void-leg policy applies to the relevant promotion. One void selection reduces the bet to the remaining legs.
• Togel draw results: Results for togel (Indonesia's traditional numbers lottery) products are sourced from officially published draws. amel24 is not responsible for delays or discrepancies in third-party draw result publication.
• Game malfunction: In the event of a software malfunction, disconnection, or technical error during a game session, amel24's decision regarding the outcome of the affected round is final. Incomplete rounds due to disconnection are handled in accordance with the individual game provider's malfunction policy.
• Maximum payout: A single-transaction maximum payout cap applies per product type. Current maximum payout limits are published in the Platform's Sportsbook and Casino Help sections and are subject to change.

The following activities are strictly prohibited on the amel24 Platform. Engaging in any of the following constitutes a material breach of these Terms and may result in immediate account termination, balance forfeiture, and referral to relevant authorities:

• Registering more than one account, or assisting another person in registering a duplicate account.
• Providing false, misleading, or fabricated personal information at registration or during KYC review.
• Using the Platform for money laundering, terrorist financing, or any other financial crime.
• Exploiting software bugs, glitches, or loopholes in any game or betting product to generate artificial winnings.
• Using automated tools, bots, scripts, or artificial intelligence systems to place bets, play games, or interact with the Platform in any manner not intended for human users.
• Colluding with other Members, dealers, or amel24 staff to gain an unfair advantage in any game or betting market.
• Engaging in arbitrage betting strategies or systematic exploitation of bonus offers in a manner inconsistent with the spirit of normal recreational play ("bonus abuse").
• Accessing the Platform from a jurisdiction where use of the Platform is expressly prohibited at the individual user level, using a VPN, proxy, or other IP masking technology to circumvent geographic restrictions.
• Transferring funds between Member accounts or operating as an informal agent accepting deposits from third parties.

amel24 reserves the right to suspend, restrict, or permanently terminate any Member account at its sole discretion. Grounds for account action include, but are not limited to:

• Breach of any provision of these Terms.
• Failure to complete KYC verification within the required timeframe.
• Engagement in any Prohibited Conduct as defined in Clause 9.
• Reasonable suspicion of fraudulent activity, money laundering, or other financial crime.
• Chargebacks or payment disputes initiated against amel24 through the Member's bank or e-wallet provider.
• Confirmed underage account — Member is under 21 years of age.
• Voluntary closure requested by the Member.

amel24 is committed to promoting safe and responsible gambling. We provide the following tools to help Members manage their gambling activity:

• Deposit Limits: Daily, weekly, and monthly deposit caps that you can set and reduce at any time. Reductions take effect immediately; increases are subject to a 24-hour cooling-off period.
• Loss Limits: Daily, weekly, and monthly net loss caps. These function identically to deposit limits in terms of implementation and cooling-off.
• Session Time Limits: Set a maximum continuous session duration. A reality-check notification will be displayed at the interval you specify.
• Self-Exclusion: Temporarily suspend your account for a minimum period of 30 days, or apply a permanent lifetime exclusion. Self-exclusion requests take effect within 24 hours and cannot be reversed during the elected exclusion period.

If you believe your gambling is causing harm to yourself or others, we strongly encourage you to contact our support team to activate self-exclusion or to seek guidance from an independent counseling service. Full details are available on our Responsible Gaming page.

Members who are self-excluded must not attempt to re-register or circumvent the exclusion. amel24 takes all reasonable technical steps to enforce self-exclusion, but Members acknowledge that no exclusion system is infallible and accept shared responsibility for maintaining their own exclusion.

To the fullest extent permitted by applicable law, amel24 excludes all liability for:

• Any loss of profits, revenue, data, goodwill, or indirect, consequential, or special losses arising from your use of the Platform, whether or not amel24 was advised of the possibility of such losses.
• Technical failures, service interruptions, server downtime, or network disruptions beyond amel24's reasonable control, including but not limited to disruptions to Indonesian banking infrastructure, BI-FAST outages, or e-wallet provider maintenance windows.
• Unauthorized access to your account resulting from your failure to maintain adequate security over your login credentials.
• Errors in publicly available odds data or sports results provided by third-party data feeds, where amel24 acts in good faith on such data at the time of bet settlement.
• Any legal consequences arising from your decision to access and use the Platform in a jurisdiction where online gambling is restricted or prohibited.

Nothing in these Terms limits amel24's liability for fraud, willful misconduct, or any liability that cannot be excluded by law. amel24's total aggregate liability to any Member in connection with any single incident or series of related incidents shall not exceed the total amount deposited by that Member in the 30 days preceding the incident giving rise to the claim.

amel24 collects, processes, and stores personal data in accordance with our Privacy Policy, which is incorporated into these Terms by reference. By registering an account, you consent to the collection and processing of your personal data as described in the Privacy Policy. Key points include:

• Personal data is used for account management, KYC verification, payment processing, fraud prevention, and regulatory compliance.
• amel24 does not sell personal data to third-party marketers.
• All data is stored using AES-256 encryption and transmitted over TLS-secured connections.
• Members have the right to request access to, correction of, or deletion of their personal data, subject to amel24's legal data retention obligations.

amel24 reserves the right to amend these Terms at any time. Material changes will be notified to Members via a notice displayed on the Platform homepage or via the email address registered to the Member's account, with a minimum of 7 days' notice before the amended Terms take effect.

Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not accept the amended Terms, you must cease using the Platform and contact support to close your account and withdraw any remaining Real Money Balance.

These Terms are governed by and construed in accordance with the laws of the jurisdiction in which amel24 holds its international gaming license. You agree to submit to the exclusive jurisdiction of the competent courts of that jurisdiction for the resolution of any dispute arising out of or in connection with these Terms or your use of the Platform.

Before initiating formal legal proceedings, both parties agree to attempt in good faith to resolve any dispute through the following escalation process:

1. Step 1 — Customer Support: Submit a written complaint to our support team at [email protected]. amel24 will acknowledge your complaint within 24 hours (WIB) and provide a substantive response within 5 business days.
2. Step 2 — Senior Review: If you are not satisfied with the Step 1 response, request escalation to our Senior Compliance team. A final internal decision will be issued within 10 business days.
3. Step 3 — Regulatory Complaint: If the dispute remains unresolved after the internal process, you may refer the matter to the relevant dispute resolution body designated by amel24's licensing authority.

To the extent that Indonesian consumer protection law mandates specific dispute resolution mechanisms, those mechanisms apply concurrently and are not superseded by the above process.

If you have questions about these Terms & Conditions, wish to make a complaint, or need to contact amel24 for any reason relating to your account or these Terms, please reach us through the following channels:

• Email: [email protected] (plain text — not a clickable link; responses within 24 hours WIB)
• Live Chat: Available 24/7 via the in-app chat feature on the amel24 Platform
• WhatsApp: Contact details available after login in the Help Center section of the Platform

Our support team includes native Bahasa Indonesia speakers available during peak WIB hours, ensuring that Members across Jakarta, Surabaya, Bandung, Medan, Bali, and other regions of Indonesia can communicate comfortably in their preferred language.